- Return Policy
At Anegmart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
Eligibility for Returns:
- Items must be returned within 30 days of the original purchase date.
- Items must be unused, unwashed, and in their original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
Non-returnable Items:
- Gift cards
- Discounted or sale items (unless they are defective)
Process for Returns:
- Contact our customer service team to initiate a return.
- Once your return is approved, we will provide you with a return shipping label.
- After we receive and inspect your returned item, we will notify you of the status of your refund.
- Refunds will be processed to your original method of payment within 7-10 business days after the return is approved.
Return Shipping Costs:
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For all other returns, shipping costs are the responsibility of the customer.
- Cancellation Policy
You can cancel your order anytime before it is processed and shipped.
Cancellation Guidelines:
- Orders can be canceled within 24 hours of placing the order. After this period, the order may have already been processed for shipment.
- To cancel an order, please contact our customer service at [info@anegmart.com or (323) 903-6170] with your order number.
Refund for Canceled Orders:
If your cancellation request is approved, your payment will be refunded to your original payment method within 7 business days.
